RETURNS

We are committed to providing a hassle-free shopping experience while maintaining policies that allow us to offer competitive pricing and fresh inventory.

Please review our updated (January 2025) return policies below:

— GENERAL RETURN POLICY —

Return Period: Returns are accepted within 30 days of the original purchase date.

Refund Options: Choose between a refund to your original payment method (minus any original shipping fees and restocking fee) or store credit issued via an emailed gift card.

Eligibility Requirements: Merchandise must be unworn, unwashed, and in new condition with original tags attached. Please see Additional Return Guidelines below for more detail.

Original receipt or invoice must be included with your return.

Non-Returnable Items & Final Sale Items: Accessories, handbags, jewelry, bralettes, bodysuits, shapewear, swimwear, and sale items marked 30% off or more.

Restocking Fee: A restocking fee of up to 15% may apply to returned items.

Shipping Costs: Original shipping charges are non-refundable.

Holiday Return Policy: We understand the importance of flexibility during the holiday season.

Holiday Extended Return Period: Items purchased between November 8th and December 23rd can be returned until January 23rd, 2025.

Eligibility Requirements: Items must be unworn, unwashed, and in new condition with original tags attached.

A gift receipt or proof of purchase must be included.

Refund Options: Refunds are available to the original payment method, or store credit can be issued.

Receiving Your Refund or Store Credit: Refunds to the original payment method will be processed within 7-10 business days after your return is inspected and approved.

Store credit will be emailed to you within 3 business days of processing your return.

RETURN & REFUND DETAILS

Returns can be made at your local RONNINGS store, or by contacting us to begin the return process. If you have any questions, or would like to request a return, please CLICK HERE and we would be happy to help you. Be sure to provide your Order Number when making your request.

ADDITIONAL RETURN GUIDELINES

Condition Verification:

All items are inspected upon receipt. Items that show signs of wear, damage, or are missing tags will not be accepted.

Denied returns can be shipped back to the customer at their expense.

Store Credit Validity:

Store credit is valid for one year and can be used in-store or online.

Fraud Prevention Measures:

Returns without proof of purchase will not be accepted.

Repeated returns or suspicious activity may be flagged for review and may result in returns being denied.

Final Sale Policy:

Flash sale items, discounted merchandise 30% off or more, accessories, jewelry, handbags, swimwear, and intimate apparel are final sale and cannot be returned or exchanged.

WHY WE IMPLEMENT THESE POLICIES

Our return policy helps us maintain competitive prices and provide you with fresh inventory daily. We appreciate your understanding and cooperation.

If you have any questions or issues with your order, don’t hesitate to contact us!

Thank you for shopping with RONNINGS!

Last Updated: January 6, 2025